Our Restaurant Policy

For your most satisfaction, we provide you some solutions if any of these happens to you Feel free to contact us if you have any question regarding to Return Policy at 702.873.8749 or contact@weerathai.com or click contact us

Wrong Food

If you get your food different from the receipt, we are really sorry. Please call us as soon as you notice that you get the wrong food. You may come to pick up or ask us to redeliver** your food within 3 miles in the same delivery time frame with your previous order for free*. For credit card, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash, you will be asked to pay the differences of the balance if the new food has more value than the wrong food. In the same way, you will get the differences of the balance back if the new food has less value than the wrong food. Some cases, we may offer you a store credit. Your order will be priority if you come to pick it up. All cases, please return the wrong food in the original container(s)* to our driver or our cashier to avoid additional charge.

Missed Food

It's a rare case, but possible. Please call us as soon as you notice that we miss one or more food of your order. You may come to pick up or ask us to redeliver** the food within 3 miles in the same delivery time frame with your previous order for free*. You may cancel the missed food before we cook without any question, and we will refund you with a store credit. Your order will be priority if you come to pick it up.

Bad Food

We cook your food with only the finest and the freshest ingredients. Please call us if it's caused by uncared delivering, bad packaging, strange objects in the food or spoilage. We will cook new ones and make sure they're the best. You may change your food to something else in case of spoilage, and we will correct your receipt. You may come to pick up or ask us to redeliver** the food within 3 miles in the same delivery time frame with your previous order for free*. Some cases, we may offer you a store credit in the dollar amount of the bad food.

Your order will be priority if you come to pick it up. All cases, please return the bad food in the original container(s)* to our driver or our cashier to avoid additional charge.

Get Food Delay

We understand that everyone is hungry when they call us. We're trying real hard to deliver the food to you at our best. For some reasons we delay your order more than our delivery time frame (usually not more than one and a half hour), you may get 20% off of the bill back in a store credit. Your order will be priority if you come to pick it up.

Return / Cancel

Sorry, no refund if you change your mind after all the food has been cooked. You may get a store credit the half of the bill in some cases. Please contact us for more information.

Complimentary Food

Sorry, no refund on any complimentary food. You may get exchanges for some reasons. Please contact us for more information. * If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it's not due to spoilage and/or unusually objects in the food. Please contact us for more information. ** Redelivery address cannot be different from the previous one. Limited 3 mile driving distance. We will refund you with a store credit only if you don't come to pick up your food.

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